Shipping policy

Last updated: October 25, 2026

Thank you for shopping with Zarqa Naturals. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

Every order is weighed, packed and sealed by hand. Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Shipping cost

We charge a flat rate of $6.49 per order, no matter how many items you buy.

Shipping methods and delivery times

We ship with USPS or UPS, whichever is the best fit for your package. Most orders arrive 2–5 business days after shipping. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather or other events outside our control.

Packaging

Oud chips ship in rigid boxes so your pieces arrive whole. Oils and absolutes are filled into glass attar bottles that won't leak, then sealed and padded for the journey.

Order tracking

Once your order ships, we'll email you a tracking number and link. Tracking information may take up to 24 hours to update after you receive it.

Shipping destinations

We currently ship within the United States only, including APO/FPO addresses.

Address accuracy

Please double-check your shipping address at checkout. Contact us right away if you need to correct it; we can update it before your order ships. We can't redirect packages once they're in transit. If a package is returned to us because of an incorrect address, we'll reship it once you've paid the new shipping cost.

Lost, damaged or delayed packages

If your package arrives damaged or leaking, email us within 3 days of delivery with your order number and a photo of the item and packaging, and we'll send a replacement or issue a full refund. If your tracking hasn't updated in 7 days, or shows delivered but you can't find your package, contact us and we'll help you file a claim with the carrier. See our Return and Refund Policy for full details.

Order changes and cancellations

Need to change or cancel your order? Email us as soon as possible. We can make changes or cancel any order that hasn't shipped yet. Once your order is in transit, we're unable to modify it. Refunds for cancelled orders are issued to your original payment method.